The complete platform

Every feature your sales team needs — in one platform

A dialer, a CRM, AI call analysis, messaging, a live war room and reporting — replacing five tools with one. And every feature is included in every plan, from ₹999/month.

AI built-in · no add-on fees

AI Call Analysis

The moment a recorded call ends, it's transcribed and analysed automatically — even Hindi and Hinglish calls. You get a summary, sentiment, the key points, action items and a quality score with coaching notes, on every single call. No QA team, no manual review.

  • Automatic transcription (English / Hindi / Hinglish)
  • 3–5 sentence call summary (minutes of meeting)
  • Sentiment: positive, neutral or negative
  • Key points & next-step action items extracted
  • 0–100 quality score with coaching feedback
  • Per-tenant opt-in; runs in the background post-call
AI Call Analysis
Outbound · 4m 12s · just now
Analyzed
Sentiment
Positive
Quality
87/100
Intent
Hot
Summary

Interested in the Pro plan for a 12-agent team. Asked about WhatsApp templates and migrating ~8,000 leads from Excel. Wants a callback Tuesday with final pricing.

Action items
  • Send Pro pricing PDF
  • Schedule callback — Tue 11 AM
  • Share Excel migration guide
Coaching

Great rapport and discovery. Next time, confirm budget earlier and ask for the decision timeline before pitching the plan.

Auto Dialer
Smart auto dialer and call queue
Core feature

Smart Auto Dialer

Stop wasting time dialing by hand. The dialer rings through each assigned lead automatically, captures call duration from the phone's log, and lets agents log the outcome in one tap — so they spend their day talking, not typing.

  • Auto-dial assigned lead lists in priority order
  • Pause and resume dialing anytime
  • Call duration captured automatically from the call log
  • One-tap outcome logging after each call
  • Stage-aware call scripts on the call screen
  • DNC numbers skipped · calling-hours window enforced
Trust & compliance

Call Recording & Compliance

Every call can be recorded, stored encrypted, and played back securely from the lead's timeline. Built-in controls keep you on the right side of TRAI and GDPR — from DNC enforcement to automatic data retention and the right to erasure.

  • Recordings encrypted at rest, streamed over authenticated playback
  • Agents hear only their own calls; admins hear the whole team
  • Configurable retention — auto-purge recordings & closed leads
  • GDPR right-to-erasure: wipe a lead and all its data + files
  • Calling-hours window keeps dialing within legal times
  • DNC list enforced everywhere · 256-bit AES + TLS 1.2+
01:4204:12
Encrypted
Stored encrypted at restOn
Retention: auto-delete after 180 daysOn
DNC enforced on dialerOn
Calling hours: 9:00 AM – 9:00 PMOn
Leads & Pipeline
Lead management and auto distribution
Lead management

Lead Management & Auto-Distribution

Import, capture and route every lead without lifting a finger. Rules decide who gets which lead the moment it arrives — by round-robin, language, or a fixed owner — and only to agents who are actually on shift.

  • Bulk CSV/Excel import with auto de-duplication
  • Assignment rules: round-robin, language-match or fixed agent
  • Availability-aware — only assign to punched-in agents
  • Lead scoring (Hot/Warm/Cold) and high/normal/low priority
  • Tags, custom fields and capture forms
  • Full call history, notes and source on every lead
Revenue visibility

Sales Pipeline & Revenue Forecasting

Put a rupee value on every lead and watch it move through your own custom stages. Each stage carries a win-probability, so you get a weighted forecast for this month and this quarter — not just a wishful total.

  • Custom pipeline stages with colours and probabilities
  • Deal value + currency + expected close date per lead
  • Weighted forecast: this-month & this-quarter revenue
  • Open vs. closed value; won revenue attributed by agent
  • Full stage-change history (who moved what, when)
  • Agents propose deal value; admins review and approve
Weighted forecast
₹18,40,000
This quarter
Qualified₹6.2L · 40%
Proposal₹7.5L · 60%
Negotiation₹9.1L · 80%
Won₹4.3L · 100%
Follow-ups
Follow-up scheduling and reminders
Never miss a callback

Follow-ups & Smart Reminders

Schedule a callback in one tap and let the system do the chasing. Reminders fire before the call is due, overdue ones get flagged, and smart timing can auto-create the next follow-up based on how the call went.

  • One-tap scheduling with quick presets or a custom date
  • Reliable reminders (queue + cron) that survive outages
  • Smart timing: auto-create a follow-up from the call outcome
  • Priority-aware lead time — hot leads reminded sooner
  • Overdue alerts and completion tracking per agent
  • Today / Overdue / Upcoming lists in the admin panel
Multi-channel outreach

SMS, Email & WhatsApp Messaging

Reach leads on every channel and see it all in one thread. Send a single message or a bulk blast, schedule it for later, and read the whole conversation — SMS, Email and WhatsApp — on one timeline per lead. Bring your own MSG91/DLT and SMTP so you stay in control.

  • SMS via MSG91 + DLT and Email via your own SMTP
  • Reusable templates with per-lead personalization
  • Send now, send in bulk, or schedule for later
  • Unified inbox: SMS + Email + WhatsApp on one timeline
  • 1-tap call / WhatsApp / SMS / email from the mobile app
  • Messaging actions usable inside automation workflows
Conversation · Rohit K.
one timeline
WhatsApp

Hi, is the Pro plan good for 12 agents?

SMS

Yes! Pro covers up to 10, Enterprise up to 30. Sending details.

Email

Pricing & migration guide attached. Free trial link inside.

CallWhatsAppSMSEmail
War Room
Live war room and team monitoring
Live floor view

Live War Room & Team Monitoring

A full-screen command centre for the sales floor. See who's on a call, who's idle and who's on leave in real time, set monthly targets, benchmark against the team average, and get alerted the moment something needs attention.

  • Real-time states: on call, wrap-up, idle, away, on leave
  • Live activity feed + today's pipeline and revenue won
  • Attendance & utilization — worked hours vs. talk time
  • Per-agent monthly targets with progress vs. team average
  • Team alerts: flagged calls, agent offline, idle threshold
  • Leaderboard by calls, talk-time, conversions or revenue
Dashboard
Real-time analytics dashboard
Data-driven

Real-Time Analytics & Reports

Know exactly how the floor is doing at a glance — then dig deeper with a report builder that lets you slice calls and follow-ups any way you like, and export it. Connection rate and answer rate are first-class metrics, not guesses.

  • Live dashboard: calls, talk time, connect rate, pipeline
  • Connection rate & answer rate (precise, real-calls-only)
  • Custom report builder — switch between calls & follow-ups
  • Conversion funnel, source performance, agent comparison
  • Date-range filtering with CSV / Excel / PDF export
  • Leaderboards rankable by any metric that matters
On the go

Android & iOS Mobile App

Your agents' entire workflow fits in their pocket. They run the auto dialer, log outcomes, manage follow-ups, punch in and out, read scripts and the full message history — all from their phone, using their own number.

  • Auto dialer with automatic call-log duration capture
  • One-tap outcome logging and stage updates
  • Punch in/out for accurate attendance & utilization
  • Call scripts, message history and stage history per lead
  • 1-tap call / WhatsApp / SMS / email to the lead
  • Biometric login · personal dashboard with daily targets
Get it on Google PlayDownload on the App Store
Mobile App
TeleCallingCRM mobile app for Android and iOS
Everything, in detail

The complete feature list

Thirteen categories, one platform, one bill. Here is everything you get — included in every plan.

Calling & Dialer

  • Smart auto dialer
  • Pause / resume dialing
  • Auto call-duration capture
  • One-tap outcome logging
  • Stage-aware call scripts
  • Calling-hours window

AI Call Intelligence

  • Auto transcription (EN/HI)
  • Call summaries
  • Sentiment analysis
  • Key points & action items
  • 0–100 quality score
  • Coaching notes

Recording & Compliance

  • Encrypted recordings
  • Authenticated playback
  • Retention auto-purge
  • GDPR right-to-erasure
  • DNC enforcement
  • 256-bit AES + TLS

Leads & Capture

  • Bulk CSV/Excel import
  • De-duplication
  • 12+ lead integrations
  • Custom web forms
  • Lead scoring & tags
  • High/normal/low priority

Lead Distribution

  • Assignment-rule engine
  • Round-robin pools
  • Language-match routing
  • Fixed-agent assignment
  • Availability-aware
  • Auto-assign on arrival

Pipeline & Revenue

  • Custom stages & colours
  • Deal value & currency
  • Weighted forecasting
  • Expected close dates
  • Stage-change history
  • Win-rate & avg deal

Follow-ups

  • One-tap scheduling
  • Reliable reminders
  • Smart auto follow-ups
  • Priority-aware timing
  • Overdue alerts
  • Completion tracking

Automation & Workflows

  • No-code builder
  • Lead / call / stage triggers
  • Follow-up-due trigger
  • Send SMS/Email/WhatsApp
  • Auto-assign, tag, restage
  • Chain multiple actions

Messaging

  • SMS via MSG91 + DLT
  • Email via your SMTP
  • WhatsApp templates
  • Bulk send
  • Scheduled messages
  • Unified inbox

Team & Monitoring

  • Live war room
  • Talk & idle time
  • Attendance & utilization
  • Monthly targets
  • Benchmarking
  • Team alerts

Analytics & Reports

  • Real-time dashboard
  • Connection & answer rate
  • Custom report builder
  • Conversion funnel
  • Leaderboards
  • CSV / Excel / PDF export

Customization & Security

  • Custom fields & forms
  • Roles & permissions
  • Custom dashboards
  • Multi-tenant isolation
  • Call scripts
  • Encrypted data

Mobile App

  • Android & iOS
  • Auto dialer on mobile
  • Punch in / out
  • Scripts & message history
  • 1-tap call/WA/SMS/email
  • Biometric login
Integrations

Your leads, from everywhere, in one place

Connect the channels you already advertise on. New enquiries flow straight into the CRM, get deduped, and land on an agent's screen — automatically.

telecalling crm
telecalling crm
telecalling crm
telecalling crm
telecalling crm
telecalling crm
telecalling crm
telecalling crm
telecalling crm
telecalling crm
telecalling crm
telecalling crm
telecalling crm
telecalling crm
telecalling crm

TeleCallingCRM vs other telecalling CRMs

Comparing us with Runo, TeleCRM or NeoDove? Here's feature-for-feature what you get — at a fraction of the price, with everything in every plan.

Feature
TeleCallingCRM
Others
AI call analysis — transcripts, sentiment, scoring
Add-on / none
Encrypted call recording
Smart auto dialer
Lead auto-distribution rules
Premium only
Sales pipeline + revenue forecasting
Basic
SMS + Email + WhatsApp + scheduling
Extra cost
Unified message inbox
Live war room & utilization
Custom report builder
Limited
Connection & answer rate metrics
Limited
Custom dashboards & call scripts
Premium only
Roles & granular permissions
Mobile app (Android & iOS)
Extra cost
GDPR / TRAI retention controls
Varies
Every feature in every plan
Flat pricing, no per-user fees

Ready to Supercharge Your Telecalling?

Join hundreds of businesses using TeleCalling CRM to automate calls, manage leads, and close more deals. Plans start at just ₹999/month.

No credit card required · Setup in under 5 minutes