Every feature your sales team needs — in one platform
A dialer, a CRM, AI call analysis, messaging, a live war room and reporting — replacing five tools with one. And every feature is included in every plan, from ₹999/month.
AI Call Analysis
The moment a recorded call ends, it's transcribed and analysed automatically — even Hindi and Hinglish calls. You get a summary, sentiment, the key points, action items and a quality score with coaching notes, on every single call. No QA team, no manual review.
- Automatic transcription (English / Hindi / Hinglish)
- 3–5 sentence call summary (minutes of meeting)
- Sentiment: positive, neutral or negative
- Key points & next-step action items extracted
- 0–100 quality score with coaching feedback
- Per-tenant opt-in; runs in the background post-call
Interested in the Pro plan for a 12-agent team. Asked about WhatsApp templates and migrating ~8,000 leads from Excel. Wants a callback Tuesday with final pricing.
- Send Pro pricing PDF
- Schedule callback — Tue 11 AM
- Share Excel migration guide
Great rapport and discovery. Next time, confirm budget earlier and ask for the decision timeline before pitching the plan.

Smart Auto Dialer
Stop wasting time dialing by hand. The dialer rings through each assigned lead automatically, captures call duration from the phone's log, and lets agents log the outcome in one tap — so they spend their day talking, not typing.
- Auto-dial assigned lead lists in priority order
- Pause and resume dialing anytime
- Call duration captured automatically from the call log
- One-tap outcome logging after each call
- Stage-aware call scripts on the call screen
- DNC numbers skipped · calling-hours window enforced
Call Recording & Compliance
Every call can be recorded, stored encrypted, and played back securely from the lead's timeline. Built-in controls keep you on the right side of TRAI and GDPR — from DNC enforcement to automatic data retention and the right to erasure.
- Recordings encrypted at rest, streamed over authenticated playback
- Agents hear only their own calls; admins hear the whole team
- Configurable retention — auto-purge recordings & closed leads
- GDPR right-to-erasure: wipe a lead and all its data + files
- Calling-hours window keeps dialing within legal times
- DNC list enforced everywhere · 256-bit AES + TLS 1.2+

Lead Management & Auto-Distribution
Import, capture and route every lead without lifting a finger. Rules decide who gets which lead the moment it arrives — by round-robin, language, or a fixed owner — and only to agents who are actually on shift.
- Bulk CSV/Excel import with auto de-duplication
- Assignment rules: round-robin, language-match or fixed agent
- Availability-aware — only assign to punched-in agents
- Lead scoring (Hot/Warm/Cold) and high/normal/low priority
- Tags, custom fields and capture forms
- Full call history, notes and source on every lead
Sales Pipeline & Revenue Forecasting
Put a rupee value on every lead and watch it move through your own custom stages. Each stage carries a win-probability, so you get a weighted forecast for this month and this quarter — not just a wishful total.
- Custom pipeline stages with colours and probabilities
- Deal value + currency + expected close date per lead
- Weighted forecast: this-month & this-quarter revenue
- Open vs. closed value; won revenue attributed by agent
- Full stage-change history (who moved what, when)
- Agents propose deal value; admins review and approve

Follow-ups & Smart Reminders
Schedule a callback in one tap and let the system do the chasing. Reminders fire before the call is due, overdue ones get flagged, and smart timing can auto-create the next follow-up based on how the call went.
- One-tap scheduling with quick presets or a custom date
- Reliable reminders (queue + cron) that survive outages
- Smart timing: auto-create a follow-up from the call outcome
- Priority-aware lead time — hot leads reminded sooner
- Overdue alerts and completion tracking per agent
- Today / Overdue / Upcoming lists in the admin panel
SMS, Email & WhatsApp Messaging
Reach leads on every channel and see it all in one thread. Send a single message or a bulk blast, schedule it for later, and read the whole conversation — SMS, Email and WhatsApp — on one timeline per lead. Bring your own MSG91/DLT and SMTP so you stay in control.
- SMS via MSG91 + DLT and Email via your own SMTP
- Reusable templates with per-lead personalization
- Send now, send in bulk, or schedule for later
- Unified inbox: SMS + Email + WhatsApp on one timeline
- 1-tap call / WhatsApp / SMS / email from the mobile app
- Messaging actions usable inside automation workflows
Hi, is the Pro plan good for 12 agents?
Yes! Pro covers up to 10, Enterprise up to 30. Sending details.
Pricing & migration guide attached. Free trial link inside.

Live War Room & Team Monitoring
A full-screen command centre for the sales floor. See who's on a call, who's idle and who's on leave in real time, set monthly targets, benchmark against the team average, and get alerted the moment something needs attention.
- Real-time states: on call, wrap-up, idle, away, on leave
- Live activity feed + today's pipeline and revenue won
- Attendance & utilization — worked hours vs. talk time
- Per-agent monthly targets with progress vs. team average
- Team alerts: flagged calls, agent offline, idle threshold
- Leaderboard by calls, talk-time, conversions or revenue

Real-Time Analytics & Reports
Know exactly how the floor is doing at a glance — then dig deeper with a report builder that lets you slice calls and follow-ups any way you like, and export it. Connection rate and answer rate are first-class metrics, not guesses.
- Live dashboard: calls, talk time, connect rate, pipeline
- Connection rate & answer rate (precise, real-calls-only)
- Custom report builder — switch between calls & follow-ups
- Conversion funnel, source performance, agent comparison
- Date-range filtering with CSV / Excel / PDF export
- Leaderboards rankable by any metric that matters
Android & iOS Mobile App
Your agents' entire workflow fits in their pocket. They run the auto dialer, log outcomes, manage follow-ups, punch in and out, read scripts and the full message history — all from their phone, using their own number.
- Auto dialer with automatic call-log duration capture
- One-tap outcome logging and stage updates
- Punch in/out for accurate attendance & utilization
- Call scripts, message history and stage history per lead
- 1-tap call / WhatsApp / SMS / email to the lead
- Biometric login · personal dashboard with daily targets

The complete feature list
Thirteen categories, one platform, one bill. Here is everything you get — included in every plan.
Calling & Dialer
- Smart auto dialer
- Pause / resume dialing
- Auto call-duration capture
- One-tap outcome logging
- Stage-aware call scripts
- Calling-hours window
AI Call Intelligence
- Auto transcription (EN/HI)
- Call summaries
- Sentiment analysis
- Key points & action items
- 0–100 quality score
- Coaching notes
Recording & Compliance
- Encrypted recordings
- Authenticated playback
- Retention auto-purge
- GDPR right-to-erasure
- DNC enforcement
- 256-bit AES + TLS
Leads & Capture
- Bulk CSV/Excel import
- De-duplication
- 12+ lead integrations
- Custom web forms
- Lead scoring & tags
- High/normal/low priority
Lead Distribution
- Assignment-rule engine
- Round-robin pools
- Language-match routing
- Fixed-agent assignment
- Availability-aware
- Auto-assign on arrival
Pipeline & Revenue
- Custom stages & colours
- Deal value & currency
- Weighted forecasting
- Expected close dates
- Stage-change history
- Win-rate & avg deal
Follow-ups
- One-tap scheduling
- Reliable reminders
- Smart auto follow-ups
- Priority-aware timing
- Overdue alerts
- Completion tracking
Automation & Workflows
- No-code builder
- Lead / call / stage triggers
- Follow-up-due trigger
- Send SMS/Email/WhatsApp
- Auto-assign, tag, restage
- Chain multiple actions
Messaging
- SMS via MSG91 + DLT
- Email via your SMTP
- WhatsApp templates
- Bulk send
- Scheduled messages
- Unified inbox
Team & Monitoring
- Live war room
- Talk & idle time
- Attendance & utilization
- Monthly targets
- Benchmarking
- Team alerts
Analytics & Reports
- Real-time dashboard
- Connection & answer rate
- Custom report builder
- Conversion funnel
- Leaderboards
- CSV / Excel / PDF export
Customization & Security
- Custom fields & forms
- Roles & permissions
- Custom dashboards
- Multi-tenant isolation
- Call scripts
- Encrypted data
Mobile App
- Android & iOS
- Auto dialer on mobile
- Punch in / out
- Scripts & message history
- 1-tap call/WA/SMS/email
- Biometric login
Your leads, from everywhere, in one place
Connect the channels you already advertise on. New enquiries flow straight into the CRM, get deduped, and land on an agent's screen — automatically.















TeleCallingCRM vs other telecalling CRMs
Comparing us with Runo, TeleCRM or NeoDove? Here's feature-for-feature what you get — at a fraction of the price, with everything in every plan.
Ready to Supercharge Your Telecalling?
Join hundreds of businesses using TeleCalling CRM to automate calls, manage leads, and close more deals. Plans start at just ₹999/month.
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