Refund Policy

All TeleCallingCRM plans come with a 7-day free trial. During this period:

• No credit card or payment is required to activate the trial.
• You get full access to all features of your selected plan.
• You may cancel at any time during the trial without any charge.
• The trial automatically expires at the end of 7 days — you won't be charged unless you choose to subscribe.

TeleCallingCRM operates on a monthly prepaid subscription model. When you subscribe:

• Payment is collected upfront for the full billing month.
• Subscriptions auto-renew every 30 days unless cancelled before the renewal date.
• You will receive an invoice via email within 24 hours of every successful payment.
• All prices are in Indian Rupees (INR) and inclusive of applicable GST.

We accept UPI, net banking, debit/credit cards, and other methods via our Razorpay payment gateway.

As a SaaS product with immediate access to all features upon payment, subscriptions are generally non-refundable once the billing period has started.

You may cancel your subscription at any time from your account dashboard under Settings → Billing → Cancel Subscription.

• Cancellation takes effect at the end of the current billing period — you retain full access until then.
• We do not charge cancellation fees.
• After cancellation, your data is retained for 60 days. You may reactivate within this window to restore access.
• After 60 days, all account data is permanently deleted per our data retention policy.

If you believe you are eligible for a refund, please contact us within 7 days of the charge with the following:

1. Your registered email address and account name.
2. The invoice number or Razorpay transaction ID.
3. A clear description of the reason for the refund request.
4. Any supporting screenshots or evidence (for technical failures).

Send your request to billing@telecallingcrm.in with subject: Refund Request — [Your Account Name]

We acknowledge within 2 business days and resolve within 5 business days. Approved refunds are processed back to the original payment method within 7–10 business days.

• Upgrade mid-month: You pay only the prorated difference for the remaining days. New plan features are available immediately.
• Downgrade mid-month: The downgrade takes effect at the start of the next billing cycle. No refund is issued for the current period.
• Annual plans (if applicable): May have different terms — contact support before cancelling an annual subscription.

TeleCallingCRM is a GST-registered business. A valid GST invoice is issued for every subscription payment and available for download from your account dashboard under Settings → Billing → Invoices.

If you require a revised invoice (e.g., to add your company's GSTIN), raise a request within 30 days of the invoice date at billing@telecallingcrm.in.