Telecalling CRM for E-commerce & D2C
E-commerce CRM
Confirm COD orders, recover abandoned carts, and win repeat buyers by phone.
Workspace
Dashboard
Dashboard
Welcome back, Admin.
Here's what's happening across your E-commerce & D2C team today.
Total Calls
1,284
12%Leads
342
8%Conversion
24%
3%Active Users
12
- New Order / Lead
- Contacted
- Cart Recovery
- Confirmed
Trusted by Indian sales teams that sell to Indian customers
Sales teams
Lead integrations
Industries served
Starting / month
Why it matters
What e-commerce & d2c teams gain with TeleCallingCRM
Never lose a lead again
Every enquiry from ads, portals and your website lands in one place deduped and auto-assigned to a e-commerce & d2c agent.
Call in seconds, not hours
The auto dialer queues each new e-commerce & d2c lead instantly, so your team reaches them while interest is hot.
See real pipeline & revenue
A money value on every lead shows what's open, what's closed, and exactly who closed it.
Keep the team accountable
Live war room, leaderboard, attendance and utilization know who's performing, in real time.
Follow-ups that never slip
One-tap callbacks and reminders mean no e-commerce & d2c deal ever goes cold or forgotten.
Sell from anywhere
Android & iOS app with the dialer, outcome logging and follow-ups built for field agents.
How it works
Up and running for e-commerce & d2c in three steps
For D2C and online stores, a quick confirmation call cuts COD returns and recovers abandoned carts. TeleCallingCRM connects to Shopify, Wix and WooCommerce/WordPress, pulls orders and enquiries in, and auto-dials customers to confirm orders, save carts and drive repeat sales.
Connect your leads
Plug in your ad accounts, e-commerce & d2c portals and website or import a CSV in seconds.
Call & track
The auto dialer rings the next lead; agents log the outcome and move the stage in a tap.
Close & report
Pipeline, conversions and revenue update live across your whole team.
Hello, Rahul
Andheri Branch
Next Caller
Rahul Sharma
98765 21043
Andheri West, Mumbai
via ShopifyToday Statistics
18
Pending Calls
42
Today's Calls
Tailored pipeline
A pipeline that matches how you sell
Out of the box, your e-commerce & d2c leads move through stages that make sense with deal value tracked at every step.
Leads & data
Capture the right data, from the right sources
What you capture
Lead fields for E-commerce & D2C
So agents log what matters on every call and you can filter and report on it.
Where leads come from
Connected automatically
Connect once and enquiries flow straight in deduped and assigned to an agent in seconds.
- Shopify
- Wix
- WordPress / WooCommerce
The toolkit
Everything you need to sell, in one place
An auto dialer that keeps agents talking
Stop dialing by hand. Calls flow one after another, duration is captured automatically, and DNC numbers are skipped.
- Sequential auto-dialing through assigned lists
- One-tap outcome after every call
- Call duration from the phone log
- DNC numbers skipped automatically
97411 88210
Priya Menon
Acme Finance Pvt Ltd
Source: ShopifyAuto-dial queue 42 waiting
Who to call
Up next
Pipeline & revenue you can actually see
Put a value on every e-commerce & d2c lead and watch it move from first call to closed with revenue attributed to the agent who won it.
- Deal value & expected close date per lead
- Drag leads across tailored stages
- Open vs. closed value at a glance
- Agents set value, admins approve
Workspace
Pipeline
₹38.6L
128 open
₹46.0L
32 won
27%
32 / 86
₹1.4L
204 valued
Pipeline by stage
Run the floor from a live war room
A full-screen, real-time command centre for your sales floor who's on a call, who's idle, and today's wins ticking up live.
- Live agent states & activity feed
- Today's pipeline and revenue won
- Talk-time & utilization per agent
- Built for a wall-mounted screen
Leads today
128
Won
32
Won value
₹6.4L
Conversion
27%
Talk time
37h
Ready to sell more in e-commerce & d2c?
Start a free trial today, or get a guided demo of TeleCallingCRM for E-commerce & D2C.
In practice
Built for the way e-commerce & d2c teams work
Leads today
128
COD confirmation
Auto-dial new COD orders to confirm them and cut return-to-origin losses.
Pipeline by stage
Abandoned cart recovery
Call customers who left items in the cart and convert them before the intent fades.
Top performers
Repeat & upsell
Schedule follow-up calls and WhatsApp offers to turn one-time buyers into repeat customers.
Everything e-commerce & d2c teams need included on every plan
FAQ
E-commerce & D2C CRM questions, answered
Does it connect to Shopify?
Yes. Connect Shopify (and Wix or WooCommerce/WordPress) so orders and enquiries flow into the CRM automatically.
Can it help confirm COD orders?
Yes. New orders queue in the auto dialer so your team can confirm COD quickly and reduce returns.
Can I recover abandoned carts?
Yes. Push cart events in and call those customers, with WhatsApp follow-ups via workflows.
Ready to Supercharge Your Telecalling?
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