Telecalling CRM for Call Center & BPO
Call Center CRM
Run high-volume outbound campaigns with dispositions and an auto dialer.
Workspace
Dashboard
Dashboard
Welcome back, Admin.
Here's what's happening across your Call Center & BPO team today.
Total Calls
1,284
12%Leads
342
8%Conversion
24%
3%Active Users
12
- New
- Attempted
- Connected
- Interested
Trusted by Indian sales teams that sell to Indian customers
Sales teams
Lead integrations
Industries served
Starting / month
Why it matters
What call center & bpo teams gain with TeleCallingCRM
Never lose a lead again
Every enquiry from ads, portals and your website lands in one place deduped and auto-assigned to a call center & bpo agent.
Call in seconds, not hours
The auto dialer queues each new call center & bpo lead instantly, so your team reaches them while interest is hot.
See real pipeline & revenue
A money value on every lead shows what's open, what's closed, and exactly who closed it.
Keep the team accountable
Live war room, leaderboard, attendance and utilization know who's performing, in real time.
Follow-ups that never slip
One-tap callbacks and reminders mean no call center & bpo deal ever goes cold or forgotten.
Sell from anywhere
Android & iOS app with the dialer, outcome logging and follow-ups built for field agents.
How it works
Up and running for call center & bpo in three steps
Outbound call centres need throughput and accountability. TeleCallingCRM's auto dialer feeds agents lead after lead, captures a disposition on every call, schedules callbacks, and gives supervisors a live war room to watch the floor who's talking, who's idle, and what's converting.
Connect your leads
Plug in your ad accounts, call center & bpo portals and website or import a CSV in seconds.
Call & track
The auto dialer rings the next lead; agents log the outcome and move the stage in a tap.
Close & report
Pipeline, conversions and revenue update live across your whole team.
Hello, Rahul
Andheri Branch
Next Caller
Rahul Sharma
98765 21043
Andheri West, Mumbai
via Uploaded lists (CSV / Excel)Today Statistics
18
Pending Calls
42
Today's Calls
Tailored pipeline
A pipeline that matches how you sell
Out of the box, your call center & bpo leads move through stages that make sense with deal value tracked at every step.
Leads & data
Capture the right data, from the right sources
What you capture
Lead fields for Call Center & BPO
So agents log what matters on every call and you can filter and report on it.
Where leads come from
Connected automatically
Connect once and enquiries flow straight in deduped and assigned to an agent in seconds.
- Uploaded lists (CSV / Excel)
- Sarv IVR
- Webhooks
The toolkit
Everything you need to sell, in one place
An auto dialer that keeps agents talking
Stop dialing by hand. Calls flow one after another, duration is captured automatically, and DNC numbers are skipped.
- Sequential auto-dialing through assigned lists
- One-tap outcome after every call
- Call duration from the phone log
- DNC numbers skipped automatically
97411 88210
Priya Menon
Acme Finance Pvt Ltd
Source: Uploaded lists (CSV / Excel)Auto-dial queue 42 waiting
Who to call
Up next
Pipeline & revenue you can actually see
Put a value on every call center & bpo lead and watch it move from first call to closed with revenue attributed to the agent who won it.
- Deal value & expected close date per lead
- Drag leads across tailored stages
- Open vs. closed value at a glance
- Agents set value, admins approve
Workspace
Pipeline
₹38.6L
128 open
₹46.0L
32 won
27%
32 / 86
₹1.4L
204 valued
Pipeline by stage
Run the floor from a live war room
A full-screen, real-time command centre for your sales floor who's on a call, who's idle, and today's wins ticking up live.
- Live agent states & activity feed
- Today's pipeline and revenue won
- Talk-time & utilization per agent
- Built for a wall-mounted screen
Leads today
128
Won
32
Won value
₹6.4L
Conversion
27%
Talk time
37h
Ready to sell more in call center & bpo?
Start a free trial today, or get a guided demo of TeleCallingCRM for Call Center & BPO.
In practice
Built for the way call center & bpo teams work
Leads today
128
Outbound campaigns
Load a campaign list, auto-dial through it, and capture a clean disposition on every call.
Pipeline by stage
Supervisor war room
A full-screen live monitor shows agent states, talk time and conversions as they happen.
Top performers
Lead-gen & surveys
Run multiple campaigns in parallel with per-campaign reporting and utilization tracking.
Everything call center & bpo teams need included on every plan
FAQ
Call Center & BPO CRM questions, answered
Does it have a real auto dialer?
Yes. The mobile app auto-dials the next lead and captures call duration from the call log.
Can supervisors monitor the floor live?
Yes. The War Room is a full-screen, real-time view of every agent's state, talk time and activity.
Can we track dispositions and callbacks?
Yes. Log a disposition on every call and schedule callbacks that resurface at the right time.
Ready to Supercharge Your Telecalling?
Join hundreds of businesses using TeleCallingCRM to automate calls, manage leads, and close more deals.
No credit card required · Setup in under 5 minutes