Refund Policy

Every plan includes a 7-day free trial. During the trial we do not charge your payment method. If you decide TeleCallingCRM is not right for you, simply cancel before the trial ends and you will not be billed.

• You can cancel your subscription at any time by emailing hello@telecallingcrm.com or via our contact page.
• On cancellation, your subscription remains active until the end of the current paid billing cycle. Auto-renewal is stopped immediately.
• We do not issue partial-month refunds for unused time after a standard cancellation.

We issue refunds in the following limited cases:

• Billing errors — duplicate charges, the wrong plan billed, or charges after a confirmed cancellation.
• Service unavailability — if the Service is unavailable for more than 7 consecutive days due to our fault (excluding scheduled maintenance), you may request a pro-rated refund for the affected period.
• First-time satisfaction guarantee — for new customers within 7 days of your first paid charge, if you are not satisfied with the Service, we will refund the most recent payment in full upon written request.

1. Email hello@telecallingcrm.com with your registered email, transaction or order ID, and the reason for the refund.
2. We acknowledge your request within 48 business hours.
3. If approved, the refund is processed to the original payment method via PhonePe.

Approved refunds are typically credited back to your original payment method within 7 to 10 business days from approval. Bank processing times may vary.

• Add-on usage (additional users beyond plan, premium features, or one-time purchases) once consumed.
• Implementation, onboarding, or custom-development services once delivered.
• Any charges older than 30 days from the date of the disputed transaction.

If you disagree with a billing decision, please raise the dispute in writing within 30 days of the charge. We will work with you in good faith to resolve it. Unresolved disputes are governed by our Terms of Service.

We may update this Refund Policy from time to time. Material changes are reflected in the “Last updated” date above and will not apply retroactively to charges already processed.

Questions or refund requests? Email hello@telecallingcrm.com — we typically respond within a few hours.